Privacy policy

Draper London, a trading name of Josephine Home, is committed to preserving the privacy of all visitors to www.draperlondon.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.


By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Information that we collect from you
When you visit, register or order products or services on www.draperlondon.com, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

2. Use of your information
2.1 Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
2.2 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer, of a similar nature to that which we already provide, which may be of interest to you and we may contact you by post, or telephone, as well as by e-mail. If you change your mind about being contacted in the future, of if you have a preferred method of contact, please let us know.

3. Disclosure of your information
3.1 The information you provide to us will be held on our computers and may be accessed by or given to our staff working within the UK. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf.
3.2 Where you have consented when providing us with your details, we may also allow our marketing company to contact you occasionally about products and services which may be of interest to you. They may contact you by post or  telephone, as well as by e-mail. If you change your mind about being contacted by our marketing agency in the future, please let us know.
3.3 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
3.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Cookies
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Security and data retention
We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

6. Linking
We may link to other websites that are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Accessing and updating
7.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of ten pounds (£10) to meet our costs in providing you with details of the information we hold about you.
7.2 If you think any information we have about you is incorrect or incomplete, please write to us or e-mail us as soon as possible. We will correct or update any information as soon as possible.

8. Standard terms and conditions for competitions

General

8.1. These terms and conditions, together with the terms and conditions that are specific to any Competition (as defined below) (the 'Competition Terms') are known as the 'Rules'. Words used in the Competition Terms shall have the same meaning when used here. In the event of any conflict between the Competition Terms and the Standard Terms, the Competition Terms shall prevail.

8.2. The Rules apply to any competition (the 'Competition') that is promoted on the Draper London website (www.draperlondon.com), company’s social media profiles or in Josephine Home stores and stores of our stockists.

8.3. Draper London reserve the right to cancel or amend all or any part of the Competition and/or the Rules without notice for any event that is outside of Draper London's reasonable control. Any changes to the Rules, or cancellation of the Competition, will be posted on our website (www.draperlondon.com). It is the responsibility of entrants to keep themselves informed as to any changes to the Rules.

8.4. In the event of any dispute regarding the Rules, the conduct or results of the Competition, or any other matter relating to a Competition, the decision of Draper London shall be final. 

Competition Entrants

8.5. By entering the Competition, you hereby warrant that all information submitted by you in your Entry is true, accurate and complete in every respect. Draper London reserves the right to verify any information contained in your Entry and/or your eligibility to enter the Competition.

8.6. Unless otherwise stated in the Competition Terms, the Competition is open to persons of any age. Draper London assumes that by entering into the Competition, the parents or guardians of any entrant that is aged under the age of 18 have consented to that person's entry into the Competition and these Rules. Entrants may be required to provide proof of identity and if aged under 18, should be able to demonstrate to Draper London’s satisfaction that their parent/ guardian has given their consent to such entry.

8.7. Draper London reserve the right in its absolute discretion to disqualify any entrant if it has reasonable grounds to believe that an entrant has breached any of the Rules, any applicable law (including copyright law) or has otherwise infringed the intellectual property of any other person. Each entrant acknowledges and agrees that any failure to comply with the Rules could lead to Draper London disqualifying that person, without Draper London giving any reason for such disqualification or granting any opportunity for challenge.

8.8. Any person that is: (a) an employee of any company involved in the Competition (including Draper London); or (b) a family member of such employee, is not eligible to enter the Competition. Draper London reserves the right to disqualify any person that it knows is, or has reasonable grounds to believe is, ineligible for the Competition as a result of this Rule.

8.9. In the event that a Prize-winner is disqualified from the Competition, Draper London will, unless otherwise stated in the Competition Terms, select an alternative Prize-winner in the same manner as the original Prize-winner and such selection will be subject to the Rules.

Competition Entries

8.10. Entries must be made by the Closing Date and in the manner set out in the Competition Terms. Failure to do so will result in disqualification.

8.11. There is no requirement to make any purchase in order to enter the Competition or access the website.

8.12. Unless otherwise stated in the Competition Terms, only one Entry per person is permitted. In the event that Draper London discovers or has reasonable grounds to believe that the same person has made multiple Entries, such person and any Entries made by them shall be disqualified and, if such Entrant has already been selected as a Prize-winner, an alternative Prize-winner will be selected in accordance with Rule 8.10 above.

8.13. Unless otherwise set out in the Competition Terms, Draper London accepts no responsibility for the return of any Entries.

Prize-winners

8.14. Prize-winners will be selected and notified in the manner set out in the Competition Terms. No prize will be awarded where any entrant has committed any form of misconduct (as determined by Draper London in its sole discretion).

8.15. Where Entries are judged on artistic or other subjective criteria, Draper London reserves the right to set amend the criteria used to judge Entries.

8.16. Prizes are non-transferable and there is no cash alternative. In the event of a prize being unavailable for any reason Draper London reserve the right to substitute prizes of equal or greater value at any time.

8.17. Prizes must be accepted in the manner set out in the Prize Notification. In the event that any Prize Notification is returned as undeliverable or any Prize-winner fails to validly reply to a Prize Notification within 28 days, Draper London reserves the right to disqualify the Prize-winner and select an alternative Prize-winner in accordance with Rule 8.10 above.

Liability

8.18. Draper London accepts no responsibility for any damage, loss, injury (other than our liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant in entering the Competition, including as a result of any entrant winning or not winning any prize.

8.19. Draper London accepts no responsibility for Entries lost, damaged or delayed in the post, or due to computer error in transit. Entries made online using methods generated by a script, macro or the use of automated devices will be void.

Intellectual Property Rights and Data Protection

8.20. You agree that Draper London (and any third party authorized by Draper London) may use your Entry (whether or not it wins the Competition) for any promotional purpose (for example, placing it on the Draper London website or on any poster, leaflet or other advertising media). You confirm that your Entry is original that you own and have the right to license to Draper London the copyright and other intellectual property rights in the Entry for the purposes referred to in these Rules. You will retain ownership of copyright in your Entry but you give Draper London (and any third party authorized by us) your irrevocable permission to use, reproduce, publish, display, transmit, copy, amend, store, sell and sub-licence your Entry worldwide for such promotional purposes and for the purposes of the Competition.

8.21. Draper London will use any personal information that you provide with your Entry for the purposes of the Competition and, where you have given your consent, for marketing purposes including the distribution of regular email updates or newsletters. Any personal information relating to entrants will be used solely by us in accordance with applicable data protection legislation.

8.22. All Prize-winners unconditionally agree (as a condition of accepting any prize) to: (a) the use of their name, one or more photographs of themselves and disclosure of their county of residence (if such Prize-winner is resident within the UK) or country of residence (if such Prize-winner is resident outside the UK); and (b) co-operate with or participate in any other reasonable post-Competition publicity.

Governing Law and Jurisdiction

8.23. The Rules and any dispute or claim arising out of or in connection with them or their subject matter (including the Competition), existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

8.24. The Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with the Rules or their subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims).

9. Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

10. Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

The Data Protection Compliance Officer
Josephine Home
Unit 1A, Frilsham Home Farm Business Units, Yattendon, West Berkshire,
RG18 0XT

Or emailed to:

customercare@draperlondon.com or simply call us on  +44 (0)20 7751 0100.


Copyright © 2014 Josephine Home

Customer support:  +44 (0)1635 200 800 | Mon-Fri 9am –5pm GMT or email us: sleepconcierge@draperlondon.com