Delivery & Returns

Draper London delivers throughout the UK and internationally.

We offer complimentary delivery for all orders above £50 to the UK, as well as free returns in the UK.  See below for further information on delivery methods, costs and delivery times.

DELIVERY 

Destination Method Cost Delivery Time
UK (below £50) Standard £ 3.95 approx. 3-5 days
Europe Standard £ 17.50 3-7 days
USA Standard £ 25.00 5-8 days
Rest of World Standard £ 25.00 5-10 days


We aim to dispatch orders placed before 12 noon on the same day. Orders are shipped between Monday - Friday, not including Bank Holidays.

Tracking information will be sent to you for also you can ensure delivery at a convenient time.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control but we will always do our best to inform you of any unexpected delay!

 

RETURNS
You have just realized that you have purchased the wrong size or you have received an unwanted gift.... no problem! You can return any item within 30 days of receipt, as long as it is unused and in its original packaging.

Please inform us of your intent to return your purchase and the reason why, by contacting us at customercare@draperlondon.com or calling us on +44 (0) 207 751 0100, Monday to Friday, from 9am to 5pm. Please remember to quote your order number!

We will then arrange a collection at your specified UK location and refund your purchase as soon as we receive the item. We cannot currently offer free returns to International customers but they should contact us at customercare@draperlondon.com, as above, to organize the return.

The DRAPER LONDON Team.




Customer support:  +44 (0) 207 751 0100 | Mon-Fri 9am –5pm GMT or email us: customercare@draperlondon.com