Whilst we always aim to deliver a service that meets our intended high standards, we understand that occasionally things may not go as expected.

If you wish to make a complaint, please follow our complaints procedure by emailing Francesca@draperlondon.com, clearly outlining the nature of your concern. Your complaint will be acknowledged, investigated, and handled accordingly, and may be escalated where appropriate.

All complaints are recorded and dealt with in line with our internal procedures. If we are unable to reach a satisfactory resolution within 15 working days, we will provide you with details of how to refer the matter to the relevant Ombudsman.